
Customer Service Executive
2 days ago
**Customer Service Executive (International Chat Process)**
**Location -** Pune, Viman Nagar
**Salary -** Upto Rs. 3 LPA + Shift Allowances
**Night Shift Allowance - Rs. 5000/-**
**Working Conditions**
- Shift Hours - 24/7
**Responsibilities**:
- Respond promptly and professionally to customer inquiries via chat.
- Provide accurate information about products/services and address customer concerns.
- Maintain a positive and customer-focused attitude throughout interactions.
- Follow predefined scripts and guidelines while adapting to unique customer situations.
- Document and track customer interactions and issue resolutions.
- Collaborate with team members to ensure a consistent and seamless customer experience.
- Stay informed about product updates, policies, and procedures.
**Requirements**:
- Excellent written communication skills.
- Strong problem-solving abilities.
- Customer-oriented with a positive attitude.
- Ability to multitask and manage time effectively.
- Previous customer service or chat support experience is a plus.
- Minimum Qualification - Undergraduate/Graduate
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Viman Nagar, Pune, Maharashtra (preferred)
Work Location: In person
**Speak with the employer**
+91 7249475321
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