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Customer Service Representative

2 weeks ago


Viman Nagar Pune Maharashtra, India IATOCS PVT LTD Full time

Job Title: Customer Service Representative

Location: Pune, Maharashtra

Shift: 24/7 Rotational Shifts

Employment Type: Full-Time

Walk-in Drive for Freshers

Company Overview: Join us at IATOCS Pvt Ltd a leading organization dedicated to providing exceptional customer service and support. We believe that our customers are the heart of our business, and we are looking for passionate individuals who are eager to begin their career in customer service.

Job Description: As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for assisting customers with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:
Address inquiries and complaints in a professional and courteous manner.

Identify customer needs and provide appropriate solutions and guidance.

Maintain accurate records of customer interactions and transactions.

Collaborate with team members and other departments to ensure timely resolution of issues.

Stay up to date with product knowledge, services, and company policies.

Qualifications:
Freshers are welcome to apply; no prior experience is necessary.

Excellent communication skills in English; proficiency in additional languages is a plus.

Strong problem-solving abilities and a customer-focused attitude.

Ability to work in a fast-paced environment and handle multiple tasks.

Willingness to work in rotational shifts, including night shifts.

Walk-in Drive Details:
Date: 06.12.2024

Time: 10.00 am to 07.00 pm

Venue: Office #502, Orville Business Port, Viman Nagar, Pune Maharashtra(411014) India.

Please bring your updated resume and a valid ID proof.

**Job Types**: Full-time, Fresher

Pay: ₹10,527.14 - ₹33,159.26 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Shift allowance

Work Location: In person