Customer Service Representative

2 days ago


Viman Nagar Pune Maharashtra, India SamvadSocial Technologies Private Limited Full time

Manage inbound and outbound customer calls in a timely manner.
- Ability to understand the customers needs and articulate a solution
- Research every issue and provide solutions to them
- Ability to explain features and benefits without using scripts
- Build strong relationships with customers
- Meet qualitative and quantitative targets
- Work in brick and mortar call center
- **Requirement**-Previous experience in a call center customer support, sales and or retention
- Previous experience with US market
- Strong phone and verbal communication skills
- Excellent listener and time management skills
- Accent Neutral
- **Additional Advantage**Understanding of USA Credit Bureau, Credit Report and Credit Score culture
- **Role** Customer Success Associate
- **Industry Type** BPO / Call Centre
- **Functional Area **Customer Success, Service & Operations
- **Employment Type **Full Time, Permanent
- **Role Category **Customer Success
- **Education**UG :Any GraduatePG :Any Postgraduate
- **Key Skills**Communication Skills Customer Support Time Management CallingManagement Skills Inbound Verbal Communication Customer Engagement

**Salary**: ₹300,000.00 - ₹450,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 2 years (required)
- Customer service: 2 years (preferred)

Work Location: In person



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