Customer Service Representative

**Customer Service** Representative**

**About**Optimas**:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.**

**Our Values** are the **THREAD** that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:

- **T**eamwork
- **H**onesty
- **R**espect
- **E**xcellence
- **A**ccountability
- **D**rive

**Position overview**:
**Job description**

We are currently seeking a highly motivated, driven **Customer Service Representative**, acting as a customer advocate within Optimas for all of our call center based customers in Pune, India. Customer Service Representatives are responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.

**Main Responsibilities**

Management of customer account responsibilities include:

- Providing communication between customers and all other Optimas Departments and personnel, as necessary.
- Entering orders, monitoring order status, and expediting parts for customers
- Working with Materials and Production Control, Plan & Schedule assigned account orders
- Managing and coordinating RFQ’s or identifying proper group to which to transfer
- Providing and documenting Feedback on Optimas relationship.
- Analyzing customer demand, usage and forecast to map out future orders
- Identifying new parts added to the portfolio and working with Demand management to forecast for the parts accordingly.
- Providing regular materials status reports to customer and ensuring customer inventory liabilities appropriately
- Identifying new opportunities and using these to increase sales with assigned accounts or move them to other teams to develop
- Taking appropriate actions to resolve quality issues related to service and product.
- Reporting to senior management account status as required
- Proactively interact with customers on an ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
- Review how Optimas can add value and help with each account’s purchasing needs.
- Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers’ purchasing needs and coordinate sales.

**Qualifications**
- Expert in Customer Service— Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
- Administration — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic, and resources. Achieved with life experience and recipient of a High School Diploma. Bachelors Preferred.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Computer Knowledge— the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word, and Outlook).
- Oral and Written Expression — Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**Skills and Qualifications**:

- **
Education**: College education or Bachelor’s degree required.
- ** Experience**: 2+ years of customer service experience, preferably in a distribution, fastener background or engineering environment. Experience handling RFQs is a plus.
- ** Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
- Attention to detail and accuracy in data entry and documentation.
- ** Attributes**:

- Customer-focused with a positive attitude and strong problem-solving abilities.
- Ability to work independently as well as part of a team.
- Comfortable working in a fast-paced environment with tight deadlines.
- ** Schedule**: Full-time position, Monday through Friday (US Hours), with occasional overtime as required.
- ** Environment**: Office-based role with occasion