Customer Support Executive

2 weeks ago

Yerawada Pune Maharashtra, India Elevate X Solutions Full time

**Customer Support Executive - Canadian International Voice Process**

**Eligibility**: Graduates & Undergraduates with **1+ year of experience** in international voice process

**Employment Type**: Full-Time

**Salary Structure**
- **612 to 18 months of international voice experience**
- CTC: Up to **₹4.5 LPA**
- During Training**:₹30,915**
- Post Training**:₹34,665**
- **18+ months of international voice experience**
- CTC: Up to **₹5 LPA**
- During Training**:₹34,350**
- Post Training**:₹38,517**
- Final salary will be discussed post-validation of salary slips._

**Eligibility & Guidelines**
- Experience: Minimum 1 **Year in international voice**
- Maximum gap considered**:Up to 12 months only (no exceptions)**

**Key Responsibilities**
- Handle inbound/outbound calls for Canadian telecom customers
- Provide effective solutions and ensure excellent customer satisfaction
- Meet process-specific performance metrics and quality benchmarks
- Adhere to training, compliance, and operational standards

**Required Skills**:

- Excellent communication skills in English (verbal & written)
- Customer-first mindset with problem-solving ability
- Willingness to work in rotational shifts (if applicable)
- Ability to handle queries in a professional & empathetic manner

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹550,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

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