
Customer Success Associate
5 days ago
**Job Title**: Customer Success Associate - L1 (Dutch / German
- Certified)
**Work Mode**: Work From Office
**Process**: International Process
**Headcount**: 10
**Key Responsibilities**:
- Provide **customer assistance and issue resolution** in Dutch/ German and English.
- Document customer interactions and maintain records in the system.
- Ensure **end-to-end resolution** of customer queries within defined timelines.
- Follow communication guidelines and maintain a **professional and courteous approach**.
- Collaborate with internal teams for complex problem resolution.
**Key Requirements**:
- **Education**: Graduate with a **technical background**.
- **Experience**: At least **1 year of experience in an international customer service domain**.
- **Language Proficiency**:
- **C1 Certified in Dutch/ German** (mandatory).
- **Excellent communication skills in English and Dutch** with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
- No grammatical or pronunciation errors.
- **Work Mode**: Work from Office.
- **Shift**: Rotational shifts (for both male and female employees).
**Salary & Benefits**:
- **Salary**: Up to **₹7.0 LPA**.
- **Interview Rounds**:
- **HR Round**:
- **Operations Round**:
- **Versant Round**:
- **Cab Facility**: Provided.
Pay: ₹580,000.00 - ₹650,000.00 per year
Work Location: In person
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