Customer Support Executive
1 week ago
**Location**: Andheri West, Mumbai
**Languages known**:Telugu (fluency required)
**Role Overview**
**Key Responsibilities**
- Respond to customer inquiries in Telugu and English via multiple channels (phone, chat)
- Provide exceptional regional language support to Telugu-speaking customers
- Address basic customer issues with guidance from senior team members
- Document customer interactions in our CRM system
- Escalate complex issues to appropriate departments
- Follow up with customers to ensure satisfaction
- Assist with translation and localization of customer communications when necessary
- Collect customer feedback
- Learn and maintain customer support metrics
- Undergo training on company products, services, and policies
**Requirements**:
- Bachelor's degree or equivalent education
- Native or fluent proficiency in Telugu language
- Excellent verbal and written communication skills in both Telugu and English
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Work Location: In person
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