Customer Support Associate

2 days ago

Andheri West Mumbai Maharashtra, India Datrax Services Pvt Ltd Full time

**Job Title**: Customer Support Executive

**Location**: Malad, Mumbai

**Experience**: 2-5 Years

**Working Hours**: Monday to Friday, 5:30 pm to 2:30 am

**Industry**: Any

**Key Responsibilities**:
Customer Service and Retention:
Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation.

Collect and collate customer feedback for continuous improvement of products and technology.

Process Optimization:
Optimize the customer service function to deliver high-quality service at a low cost, aiming to minimize the cost per service.

Demonstrate a sense of urgency, self-motivation, and attention to detail.

Implement strategies to manage and reduce customer complaints effectively.

Communication Skills:
Exhibit excellent verbal and written communication skills.

Create and analyze reports to evaluate the efficiency of communication strategies.

Maintain flexibility and adaptability, willing to change strategies as needed.

Team Collaboration:
Collaborate with cross-functional teams to ensure a seamless customer experience.

Foster a positive and exciting workplace environment.

**Qualifications**:
12th Passed out.

Minimum 1 year of experience in customer service or a related field.

Experience in BPO/KPO preferred.

International experience is a must.

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**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- International voice process: 2 years (preferred)
- Customer support: 2 years (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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