Customer Support Executive

1 week ago

Andheri West Mumbai Maharashtra, India City Credit Management LLP Full time

**Post** : Customer Support Executive
- **Experience**: 2 + years
- **Job Location** : Andheri (W) (Veera Desai Road)

**Roles & Responsibilities**:

- Provide accurate information about our debt management services.
- Assist clients in understanding the debt management process and available options.
- Work with clients to gather necessary information and documentation for enrollment in debt management process.
- Collaborate with other departments to address client concerns and resolve issues effectively
- Maintain detailed and accurate client records in the customer relationship management (CRM) system.
- Continuously strive to improve customer support processes and contribute to a positive team environment.
- Adhere to regulatory guidelines and company policies when interacting with clients.
- High school diploma or equivalent; bachelor’s degree preferred.
- Prior experience in customer support or a related field.
- Excellent communication skills, both verbal and written.
- Strong empathy and ability to remain calm and supportive when dealing with clients experiencing financial stress.
- Proficiency in using customer support software and CRM systems
- Commitment to maintaining client confidentiality and data security
- Should be able to speak English, Hindi and Marathi.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Secondary(10th Pass) (preferred)

**Location**:

- Andheri West, Mumbai, Maharashtra (preferred)

Work Location: In person

  • Customer Support Executive

    1 week ago

    Andheri West, Mumbai, Maharashtra, India Zero Digit Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    This position is open to Mumbai-based candidates only.Company Website: We are seeking a proactive and customer-focused Technical Customer Support Executive to join our team. The successful candidate will be responsible for providing excellent customer service and support through phone calls and messaging platforms. This role requires an individual with...

  • Customer Support Executive

    1 day ago

    Andheri West, Mumbai, Maharashtra, India Zero Digit Full time ₹ 87,000 - ₹ 6,00,000 per year

    This position is open to Mumbai-based female candidates only.Company Website: We are seeking a proactive and customer-focused Technical Customer Support Executive to join our team. The successful candidate will be responsible for providing excellent customer service and support through phone calls and messaging platforms. This role requires an individual...

  • Customer Support Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Tristar Management Services Pvt Ltd Full time

    **We have opening in Vidal Health Insurance TPA Pvt Ltd for Andheri East Location** **Company Name** - Vidal Health Insurance TPA Pvt Ltd **Location** - Andheri East **Qualification** - Graduation **Salary **- 12k to 18k **Experience**: - 6Months **Gender** - Male / Female **Target Based** - No **Age Criteria** - below 35 JD for **Customer Care...

  • Customer Support Executive

    1 day ago

    Andheri West, Mumbai, Maharashtra, India M G Associates Full time

    **Job description** Customer interactions: Respond to customer inquiries, questions, and feedback Issue resolution: Resolve customer issues and complaints Customer satisfaction: Ensure customers have a positive experience and are satisfied Team management: Hire, train, and monitor customer support representatives Process improvement: Create and improve...

  • Customer Support Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India PromoDome Digital LLP Full time

    We are hiring for customer support executive with an experience of 1 to 2years. Location-Andheri East ( Mumbai). JD: - 1. Must be a corporate writing 2. Good Communication English preferred Language 3. Customer service representative 4. Must be comfortable with Night shift (Remote) REQUIRED SKILLS: - 1. 9hrs Shift 2. Night shift 3. Mid level/Entry level...

  • Customer Support Representative

    1 day ago

    Andheri West, Mumbai, Maharashtra, India Job Matchmakers Full time

    Key Responsibilities: Handling Inquiries: Answer customer questions about products, services, and policies, providing accurate information. Resolving Issues: Address customer complaints, offer solutions, and follow up to ensure resolution. Providing Support: Guide customers on how to use products or services effectively, and troubleshoot technical...

  • Customer Support Executive

    5 days ago

    Andheri, Mumbai, Maharashtra, India Agent Ai Technologies Pvt ltd Full time

    Customer support Executive Responsibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...

  • Customer Support Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Promodome digital LLP Full time

    We are looking for a Customer Support Executive with an experience of 1 to 2 years. Location - Andheri E (Mumbai). JD: - 1. Must be a corporate writing 2. Good Communication English preferred Language 3. Customer service representative 4. Must be comfortable with Night shift (Remote) REQUIRED SKILLS: - 1. 9hrs Shift 2. Night shift 3. Mid level/Entry...

  • Customer Support Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Trustwell Management Services Private Limited Full time

    Looking for customer support executives for our office at Kanakia Wall Street, Andheri East to conduct tele-calling programme. The job is to provide information over the phone, hence no sales or target pressure. Knowledge of fluent English is must. Any other languages known apart from Hindi & English adds as an added advantage. **Job Types**: Full-time,...

  • Customer Support Associate

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Andheri, Mumbai **Experience**: 1-5 Years **Working Hours**: Monday to Friday, 5:30 pm to 2:30 am **Industry**: Any **Key Responsibilities**: Customer Service and Retention: Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation. Collect and collate...