Customer Support Executive

4 days ago

Andheri Mumbai Maharashtra, India Minal Infojewels LTD Full time

**Job Title**: Customer Support Executive (E-commerce - Jewellery Industry)
**Experience Required**: 2+ Years (Mail & Chat Support)
**Location**: Andheri east Seepz, Mumbai

**Key Responsibilities**:

- Provide detailed information about jewellery products, pricing, customization, shipping, returns, and exchange policies.
- Coordinate with internal teams (Sales, Dispatch, Logistics, and Quality Control) to resolve customer concerns.
- Ensure accurate order processing and follow-up until closure of queries.
- Maintain customer interaction logs and service reports.
- Achieve customer satisfaction targets and contribute to repeat business.
- Escalate unresolved issues to higher management when required.

**Requirements**:

- Minimum **2 years of experience** in customer support (preferably in e-commerce/jewellery sector).
- Strong communication skills (written English must be excellent for mail & chat).
- Knowledge of jewellery terminology, product types, and quality standards will be an advantage.
- Proficiency in MS Office and CRM/chat support tools.
- Ability to multitask, remain calm under pressure, and deliver excellent customer service.

**Key Skills**:

- Problem Solving & Complaint Resolution
- Jewellery Industry Knowledge (preferred)
- Customer Relationship Management
- Attention to Detail & Professional Etiquette

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 8356961605

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