Customer Success Executive

5 days ago

Mumbai Maharashtra, India LineupX Full time

**Customer Success Job Description**

**Location: IIT Bombay, Mumbai**

**Job Type: Full-Time, Work from office**

**About Us**:
LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech companies and Training and Placement organizations, streamlining their placement workflow and instantly connecting them with thousands of potential employers.

LineupX is an early-stage startup making significant strides. We're well-funded and experiencing revenue growth. Notably, we've earned recognition as a high-potential startup by SINE IIT Bombay and have received backing from Upekkha, a global SaaS accelerator.

**Job Summary**:
As a Customer Success Specialist, you will play a vital role in ensuring our customers have an exceptional experience. You will be the primary point of contact for customers, assisting with onboarding, support, and issue resolution while proactively engaging with clients to maximize the value of our product/service.

**Key Responsibilities**:

- Guides Onboarding: Helps customers learn and use the product/service.
- Manages Relationships: Acts as a main contact for customer inquiries.
- Provides Support: Resolves issues and offers solutions.
- Gathers Feedback: Collects customer insights and suggestions.
- Aids Upselling/Cross-selling: Identifies opportunities for additional offerings.
- Focuses on Retention: Works to ensure customers renew their subscriptions.
- Analyzes Data: Tracks interactions and evaluates customer satisfaction.
- Collaborates Across Teams: Works with other departments to address customer needs.
- Communicates Proactively: Keeps customers informed about updates and features.
- Adapts and Advocates: Adjusts quickly and represents customer needs within the company.

**Qualifications**:

- Bachelor's degree or equivalent experience.
- Strong communication and interpersonal skills.
- Customer-focused with excellent problem-solving abilities.
- Proven ability to manage and prioritize multiple tasks.
- Knowledge of CRM systems and customer support software is a plus.
- Demonstrated passion for customer success and satisfaction.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Collaborative and innovative work environment.
- Opportunity to make a meaningful impact on customer satisfaction and the company's success.

Pay: ₹8,098.89 - ₹60,000.00 per month

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?
- Do you have your own laptop?
- Can you commute to IIT Bombay, powai daily?
- Have you ever worked for B2B SaaS product?

**Experience**:

- customer success: 1 year (preferred)

Work Location: In person

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