Tele-calling Executive

1 day ago


Gurugram Haryana, India Intenim technologies pvt ltd Full time

About Company:
Intenim Technologies Pvt Ltd is an IT products and services company. In Jan’18 company ventured into eCommerce domain and launched brand VOILA® which is eCommerce business consultancy services vertical. Today, VOILA® has many business niches, namely, VOILA BIZ, VOILA STUDIO, VOILA RETAIL, VOILA KART and VOILAUX.

Job Description: Tele-calling Executive

Position: Tele-calling Executive

Location: sector 48gurugram

Employment Type: [Full-time/Part-time/Contract]

Experience Level: [Entry-level/Experienced]

Job Summary

Key Responsibilities

1. Outbound and Inbound Calls:

- Make outbound calls to potential or existing customers to promote products/services.
- Handle inbound calls to address customer inquiries and resolve issues.

2. Customer Interaction:

- Build and maintain positive relationships with customers.
- Provide detailed and accurate information about products, services, or campaigns.

3. Sales and Lead Generation:

- Identify customer needs and recommend suitable products/services.
- Meet or exceed daily/weekly/monthly sales and lead generation targets.

4. Documentation and Reporting:

- Maintain accurate records of customer interactions in the CRM system.
- Prepare and submit daily activity reports to supervisors.

5. Problem-Solving:

- Address and resolve customer complaints effectively.
- Escalate unresolved issues to the appropriate team or manager.

Qualifications and Skills
- Education: Minimum [Bachelor’s Degree preferred].
- Experience: Prior tele-calling or customer service experience is a plus.
- Skills:

- Strong verbal communication and interpersonal skills.
- Persuasive and confident approach to customer interaction.
- Basic computer knowledge and familiarity with CRM software.
- Multitasking ability and attention to detail.
- ____________________

Performance Metrics
- Number of calls made/received daily.
- Conversion rate for sales or lead generation.
- Customer satisfaction and feedback scores.
- ____________________

What We Offer
- Competitive salary and performance incentives.
- Opportunities for career growth and professional development.
- Supportive and dynamic work environment.
- ____________________

How to Apply:
Join our team and become a part of a dynamic and customer-focused environment

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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