Tele-calling Executive
1 day ago
About Company:
Intenim Technologies Pvt Ltd is an IT products and services company. In Jan’18 company ventured into eCommerce domain and launched brand VOILA® which is eCommerce business consultancy services vertical. Today, VOILA® has many business niches, namely, VOILA BIZ, VOILA STUDIO, VOILA RETAIL, VOILA KART and VOILAUX.
Job Description: Tele-calling Executive
Position: Tele-calling Executive
Location: sector 48gurugram
Employment Type: [Full-time/Part-time/Contract]
Experience Level: [Entry-level/Experienced]
Job Summary
Key Responsibilities
1. Outbound and Inbound Calls:
- Make outbound calls to potential or existing customers to promote products/services.
- Handle inbound calls to address customer inquiries and resolve issues.
2. Customer Interaction:
- Build and maintain positive relationships with customers.
- Provide detailed and accurate information about products, services, or campaigns.
3. Sales and Lead Generation:
- Identify customer needs and recommend suitable products/services.
- Meet or exceed daily/weekly/monthly sales and lead generation targets.
4. Documentation and Reporting:
- Maintain accurate records of customer interactions in the CRM system.
- Prepare and submit daily activity reports to supervisors.
5. Problem-Solving:
- Address and resolve customer complaints effectively.
- Escalate unresolved issues to the appropriate team or manager.
Qualifications and Skills
- Education: Minimum [Bachelor’s Degree preferred].
- Experience: Prior tele-calling or customer service experience is a plus.
- Skills:
- Strong verbal communication and interpersonal skills.
- Persuasive and confident approach to customer interaction.
- Basic computer knowledge and familiarity with CRM software.
- Multitasking ability and attention to detail.
- ____________________
Performance Metrics
- Number of calls made/received daily.
- Conversion rate for sales or lead generation.
- Customer satisfaction and feedback scores.
- ____________________
What We Offer
- Competitive salary and performance incentives.
- Opportunities for career growth and professional development.
- Supportive and dynamic work environment.
- ____________________
How to Apply:
Join our team and become a part of a dynamic and customer-focused environment
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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