Travel Operations

2 days ago

Kakkanad Kochi Kerala, India Birnan Brond Full time

**About Us**

At **Finder.co**, we specialize in crafting memorable travel experiences—from unique houseboat stays to customized vacation packages across India and beyond. We are passionate about curating hassle-free travel and are on a mission to redefine how people explore destinations.

We are now looking for a **Travel Operations & Sales Executive** who can manage our travel operations and drive business growth through client engagement and conversion.

**Key Responsibilities**

**Sales & Client Acquisition**
- Convert inquiries into confirmed bookings through persuasive communication and customized travel solutions.
- Build and maintain strong client relationships to encourage repeat bookings and referrals.

**Operations Management**
- Coordinate end-to-end travel operations including bookings, vendor confirmations, itinerary management, and on-ground support.
- Liaise with suppliers, transport partners, and accommodation providers to ensure smooth execution of travel plans.
- Monitor and manage booking pipelines, cancellations, and last-minute changes.

**Client Experience**
- Provide detailed travel information, cost breakdowns, and destination insights.
- Ensure timely communication and updates with clients before, during, and after travel.
- Resolve operational and customer issues efficiently with professionalism and empathy.

**Business Growth & Strategy**
- Support the team in creating promotional offers and campaigns to boost sales.
- Analyze booking trends and customer feedback to improve service delivery.
- Collaborate with marketing and digital teams for lead generation activities.

**Key Requirements**
- Bachelor’s degree in Tourism, Hospitality, Business, or related fields.
- 0-3 years of experience in travel sales or operations preferred.
- Excellent communication and negotiation skills (English, Hindi, and regional language is a plus).
- Strong organizational and multitasking abilities.
- Customer-first attitude with a knack for closing deals.
- Tech-savvy with experience using CRM tools, travel booking platforms, or Excel/Sheets.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- do you have laptop?

**Language**:

- English (preferred)

Work Location: In person

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