Operations Manager

7 hours ago


Ernakulam High Court Kochi Kerala, India Web CRS Travel Technologies Pvt Ltd Full time ₹ 4,80,000 - ₹ 5,40,000 per year

We are urgently hiring for an Operations Manager to join our team

Responsibilities:

  • Manage and supervise all operational aspects of domestic and international travel services.
  • Oversee the execution of travel packages, itineraries, and logistics.
  • Ensure timely and accurate bookings of flights, hotels, transfers, activities, and other services.
  • Monitor ongoing tours and handle any in-travel issues, changes, or escalations.
  • Optimize operational efficiency and reduce costs without compromising service quality.
  • Supervise the team handling reservations, confirmations, rebookings, and cancellations.
  • Ensure correct and timely issuance of flight tickets, hotel vouchers, travel insurance, and related documents.
  • Ensure accuracy of booking details, documentation, and customer information.
  • Lead and mentor the operations team, including travel consultants and coordinators.
  • Assign tasks, monitor performance, and provide training where necessary.
  • Foster a high-performance, customer-first culture within the team.
  • Generate and analyze reports related to bookings, revenue, operational efficiency, and customer satisfaction.
  • Ensure compliance with company policies, travel regulations, and visa/documentation requirements.
  • Manage SOPs (Standard Operating Procedures) and improve workflow processes
  • Handle escalated client issues or complaints with prompt resolution.
  • Ensure pre-travel, on-travel, and post-travel customer satisfaction.
  • Coordinate with the sales and customer support teams for seamless service delivery.

Requirements:

  • Bachelor's/Masters degree in Travel & Tourism, Hospitality, Business Administration, Logistice or related field.
  • 5–8 years of experience in travel operations, with at least 3 years in an operations manager role.
  • Experience in both domestic and international travel operations is essential.
  • Strong knowledge of travel systems (e.g., Galileo), hotel booking engines, and B2B portals.

Job Types: Full-time, Permanent

Pay: ₹40, ₹45,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Ernakulam High Court, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Can you join immediately if selected? What is your notice period in days?
  • What is your current and expected CTC?
  • Do you have experience as operations manager in Travel company or logistics company?
  • Are you from Kochi? If not where? Can you relocate?

Education:

  • Bachelor's (Required)

Experience:

  • Operations management: 3 years (Required)
  • Total work: 5 years (Required)

Language:

  • English (Required)
  • Malayalam (Required)
  • Hindi (Preferred)

Work Location: In person


  • Operation Manager

    16 hours ago


    Ernakulam, Kerala, , India Finovest Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role & responsibilities Operational Strategy: Create and implement strategies for the NBFC division, aligning with financial goals, best practices, and regulations.Process Improvement: Enhance loan origination, disbursement, collections, and repayments to boost efficiency and reduce errors.Compliance Management: Ensure adherence to NBFC regulations from the...

  • Operations Manager

    14 hours ago


    Ernakulam, Kerala, , India Finovest Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Oversees the company's daily functions and ensures efficientcoordination between departments. Manages internal processes, teamproductivity, supplier coordination, and customer service delivery. Key Responsibilities:Supervise travel consultants, sales, and support teamsEnsure smooth workflow across bookings, sales, and service deliveryOptimize operational...

  • Operation Manager

    2 days ago


    Kadavanthara, Kochi, Kerala, India D Lapp Hair Regenerative clinic Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We are looking for an Operations Manager to handle the daily activities of our D Lapp Hair Regenerative clinic . This role involves managing staff, ensuring great customer service, maintaining smooth operations, and supporting business growth.Key Responsibilities:Manage staff schedules, performance, and attendanceOversee daily clinic operations and service...

  • Operations Manager

    7 days ago


    India, Cochin / Kochi / Ernakulam JIITAK Inc. Full time

    Job Description Company Description JIITAKis a rising software development studio, committed to building sustainable and impactful digital solutions. Our talented team of architects, designers, managers, coordinators, and developers specializes in crafting custom, eco-conscious software tailored to client needs. In our pursuit of sustainability, we integrate...

  • Admin Executive

    1 week ago


    High Court, Chennai, India The Banyan Hr Consults Chennai Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Job Title: Admin Executive Location: Broadway , Chennai CTC: Maximum gross up to 35 K PM On roll job with all statutory benefits Industry: Manufacturing Department: Administration Reporting To: HR & Admin Head Job Purpose: To efficiently manage the day-to-day administrative operations of the corporate office, ensuring smooth coordination...

  • Operation Executive

    3 days ago


    Kochi, Kerala, India Jobs and Talks Full time

    An **Operations Executive** is responsible for overseeing and managing daily business operations to ensure efficiency, productivity, and compliance with company policies. They collaborate with different departments, streamline processes, and support management in strategic planning. **Key Responsibilities**: - **Operational Management**: Oversee day-to-day...


  • Edapally, Kochi, Kerala, India ByteZora IT Consulting & Technologies Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    About the RoleWe are seeking a dynamic Education & Operations Manager to lead and oversee the academic and operational activities of our online tuition academy. This role requires a balance of academic excellence, tutor management, promotional initiatives, and operational efficiency to deliver high-quality learning experiences to our students.Key...

  • Operations Executive

    19 hours ago


    Kochi, Kerala, India Phenomenal HR Full time

    **Job Title: Operations Executive** **Location**: Vytilla, Kochi **Industry Segment**: Opticals **Salary**: ₹20,000/month **Experience**: 1 - 2 years **Gender Requirement**: Male **Travel**: Rare, as needed **Job Overview**: We are looking for a proactive and detail-oriented **Operations Executive** to manage day-to-day operational activities and ensure...

  • Operation Executive

    1 week ago


    Kochi, Kerala, India Capella & Alhena Client solutions Pvt Ltd Full time

    Manage day-to-day facility operations and service delivery for assigned client accounts (housekeeping, maintenance, security, pantry, etc.). - Ensure smooth manpower deployment and compliance. - Handle client escalations and provide timely and effective resolutions. Should be able to travel in and around Kerala. Required Qualifications: - Bachelor’s...

  • Operation Executive

    19 hours ago


    Kochi, Kerala, India Zeak us solution Full time

    **Operations Executive** **Location**: Kaloor, Kochi **Job Type**: Full-time **Experience**: Minimum 1 to 2 years **Salary**: ₹18,000 - ₹25,000 per month **Key Responsibilities**: - Oversee and manage daily operations to ensure efficiency and smooth workflow. - Monitor and coordinate internal processes to ensure timely delivery of services/products. -...