Operations Manager

4 days ago


Ernakulam High Court Kochi Kerala, India Web CRS Travel Technologies Pvt Ltd Full time ₹ 4,80,000 - ₹ 5,40,000 per year

We are urgently hiring for an Operations Manager to join our team

Responsibilities:

  • Manage and supervise all operational aspects of domestic and international travel services.
  • Oversee the execution of travel packages, itineraries, and logistics.
  • Ensure timely and accurate bookings of flights, hotels, transfers, activities, and other services.
  • Monitor ongoing tours and handle any in-travel issues, changes, or escalations.
  • Optimize operational efficiency and reduce costs without compromising service quality.
  • Supervise the team handling reservations, confirmations, rebookings, and cancellations.
  • Ensure correct and timely issuance of flight tickets, hotel vouchers, travel insurance, and related documents.
  • Ensure accuracy of booking details, documentation, and customer information.
  • Lead and mentor the operations team, including travel consultants and coordinators.
  • Assign tasks, monitor performance, and provide training where necessary.
  • Foster a high-performance, customer-first culture within the team.
  • Generate and analyze reports related to bookings, revenue, operational efficiency, and customer satisfaction.
  • Ensure compliance with company policies, travel regulations, and visa/documentation requirements.
  • Manage SOPs (Standard Operating Procedures) and improve workflow processes
  • Handle escalated client issues or complaints with prompt resolution.
  • Ensure pre-travel, on-travel, and post-travel customer satisfaction.
  • Coordinate with the sales and customer support teams for seamless service delivery.

Requirements:

  • Bachelor's/Masters degree in Travel & Tourism, Hospitality, Business Administration, Logistice or related field.
  • 5–8 years of experience in travel operations, with at least 3 years in an operations manager role.
  • Experience in both domestic and international travel operations is essential.
  • Strong knowledge of travel systems (e.g., Galileo), hotel booking engines, and B2B portals.

Job Types: Full-time, Permanent

Pay: ₹40, ₹45,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Ernakulam High Court, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Can you join immediately if selected? What is your notice period in days?
  • What is your current and expected CTC?
  • Do you have experience as operations manager in Travel company or logistics company?
  • Are you from Kochi? If not where? Can you relocate?

Education:

  • Bachelor's (Required)

Experience:

  • Operations management: 3 years (Required)
  • Total work: 5 years (Required)

Language:

  • English (Required)
  • Malayalam (Required)
  • Hindi (Preferred)

Work Location: In person


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