Operations Manager
7 hours ago
We are urgently hiring for an Operations Manager to join our team
Responsibilities:
- Manage and supervise all operational aspects of domestic and international travel services.
- Oversee the execution of travel packages, itineraries, and logistics.
- Ensure timely and accurate bookings of flights, hotels, transfers, activities, and other services.
- Monitor ongoing tours and handle any in-travel issues, changes, or escalations.
- Optimize operational efficiency and reduce costs without compromising service quality.
- Supervise the team handling reservations, confirmations, rebookings, and cancellations.
- Ensure correct and timely issuance of flight tickets, hotel vouchers, travel insurance, and related documents.
- Ensure accuracy of booking details, documentation, and customer information.
- Lead and mentor the operations team, including travel consultants and coordinators.
- Assign tasks, monitor performance, and provide training where necessary.
- Foster a high-performance, customer-first culture within the team.
- Generate and analyze reports related to bookings, revenue, operational efficiency, and customer satisfaction.
- Ensure compliance with company policies, travel regulations, and visa/documentation requirements.
- Manage SOPs (Standard Operating Procedures) and improve workflow processes
- Handle escalated client issues or complaints with prompt resolution.
- Ensure pre-travel, on-travel, and post-travel customer satisfaction.
- Coordinate with the sales and customer support teams for seamless service delivery.
Requirements:
- Bachelor's/Masters degree in Travel & Tourism, Hospitality, Business Administration, Logistice or related field.
- 5–8 years of experience in travel operations, with at least 3 years in an operations manager role.
- Experience in both domestic and international travel operations is essential.
- Strong knowledge of travel systems (e.g., Galileo), hotel booking engines, and B2B portals.
Job Types: Full-time, Permanent
Pay: ₹40, ₹45,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Ernakulam High Court, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Can you join immediately if selected? What is your notice period in days?
- What is your current and expected CTC?
- Do you have experience as operations manager in Travel company or logistics company?
- Are you from Kochi? If not where? Can you relocate?
Education:
- Bachelor's (Required)
Experience:
- Operations management: 3 years (Required)
- Total work: 5 years (Required)
Language:
- English (Required)
- Malayalam (Required)
- Hindi (Preferred)
Work Location: In person
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