Infrastructure Operations Manager

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Provides technical advice as well as planning design implementation construction commissioning project management and strategy support for all aspects of infrastructure and facilities required for proper operation of data centers and specialized facilities Identifies and troubleshoots problems related to facilities installation configuration operations or performance while having knowledge of the client s availability and performance requirements Communicates highly technical information to both technical and nontechnical personnel Requires knowledge of the physical infrastructure and support systems for IT and IT related equipment Responsibilities IT Service Delivery Management Infrastructure Operations- IT Operation management - Banking compliance Tech SPEC VA and CA IT operations Excellent understanding of DR drills must be good in excel and MIS reports governance in IT operations in backup Security Operations management Work with SM team and good understanding of IPC ITIL certified Who You Are Provides technical advice as well as planning design implementation construction commissioning project management and strategy support for all aspects of infrastructure and facilities required for proper operation of data centers and specialized facilities Identifies and troubleshoots problems related to facilities installation configuration operations or performance while having knowledge of the client s availability and performance requirements Communicates highly technical information to both technical and nontechnical personnel Skills Requirement Minimum 5 to 8 Years of Work Experience with minimum 4-6 years of relevant experience in IT operations Should be able to provide all levels of OS support and off-hours support on a rotating basis Excellent professionalism communication and interpersonal skills Experience with backups restores and recovery models Practical Knowledge of High Availability HA and Disaster Recovery DR Experience compliance management Banking audit support Conduct weekly MIS reporting and governance calls compliance management Minimum Education work experience Requirement Bachelor s Degree Diploma Engineering Ready to provide 24X7 Support Good verbal and written communication Skills in English Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address