Post Sales Executive

5 days ago

Mumbai Maharashtra, India Labdhi lifestyle ltd Full time

**Post-Sales Executive**

**Responsibilities**:

- Act as the main point of contact to nurture and enhance client relationships.
- Address customer queries, resolve concerns, and provide regular project updates.
- Collaborate with the sales team to ensure smooth client onboarding and ongoing assistance.
- Maintain and update customer information accurately in CRM systems (e.g., Salesforce).
- Execute engagement strategies to improve customer satisfaction and long-term retention.
- Prepare and present reports on customer feedback and resolution outcomes.

**Key Metrics for Success**:

- Strong client retention and satisfaction levels.
- Quick turnaround time for resolving customer concerns.
- Accuracy and consistency in CRM data management.

**Qualifications & Skills**:

- Bachelor's degree in HR.
- Prior experience managing customer relationships in the real estate sector.
- Familiarity with CRM software and excellent communication abilities.
- Strong analytical mindset with the ability to handle multiple priorities efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Weekend availability

**Experience**:

- Real Estate: 1 year (preferred)
- Customer relationship management: 2 years (preferred)

Work Location: In person

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