Post Sales Executive

4 days ago

Navi Mumbai, India Property Pistol Realty Full time

PSU** at Belapur Location.

**Exp-1-3 Years in Tele-calling/Customer Support/Client Co-ordination**

Qualification: Graduation compulsory

Languages known: Fluent **English** along with **Tamil**
- Handle post sales of the properties (Residential, Commercial, Lands, Plots, Bungalows, Warehouse etc) projects, documentations, customer support, grievances and issues, collections and relevant legal issues.
- Should possess good communication skills and convincing abilities to handle objections and queries of Booked customers for sharing updates and transactional information.
- Post booking, check for all documents, make welcome call, Confirming booking details with the customer in welcome call.
- Follow up with customers on payment dues, registration and update all communication done with the customer in
- Company software system
- Ensure prompt service and promptness in handling customer issues & complaints.
- Send mailer on regular basis.
- Resolve any issues of key clients and follow-up on submittals.
- Take responsibility for Resolving customer complaints quickly and efficiently as per Turnaround time
- Intimate Booked customers (Especially Loan/EMI customers) on the payment schedule, and coordinate with customers and Financial Institution for collection.
- Maintain relationship with customer through constant engagement
- Follow Up with channel partners for their client updateResponsible for agreement registration, collection follow up with the clients for payment, customer relateddocumentation & registration/ execution of Agreements
- Customer Experience, Collections, Loyalty, Referral Banking, Sales Tool Implementation and MIS
- Ensure Festival Greetings and Birthday and Anniversary messages and mails are sent to customers through mail/WhatsApp from company official id.
- Checking & doing booking entries in system

**Key Skills**:

- Draft communication mails to customers independently.
- Maintain and assume full integrity and honesty while delivering the official duties and responsibilities
- Coordinate with internal & external stakeholders
- Ensure highest level of sincerity, integrity and transparency while dealing with customers.
- Taking references from existing clients for further sales.

Target oriented and proactive.
- Excellent communications, negotiation and presentations skills.
- Should be a Team player
- Should have a flair for establishing an instant rapport with clients.
- Ability to work independently.

**Salary**: Up to ₹3,000,000.00 per year

Shift:

- Day shift

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (required)
- Business development (preferred)
- Lead generation (preferred)
- total work (preferred)

**Language**:

- English, Tamil (required)

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