
Customer Support Agent
7 days ago
Job Summary:
**Responsibilities**:
- Understand and address customer concerns in a professional and courteous manner.
- Troubleshoot technical issues and provide appropriate solutions to customers.
- Document customer interactions and ensure accurate and complete record-keeping.
- Collaborate with other departments to resolve complex customer issues.
- Meet and exceed customer satisfaction goals and metrics.
- Maintain a positive and proactive attitude towards resolving customer issues.
- Stay updated with company products, services, and policies to provide accurate information to customers.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Flexibility to work in rotational shifts, including nights and weekends.
- Familiarity with customer support software and tools.
- Freshers are welcome to apply.
- Immediate hires preferred.
Education and Experience:
- A Bachelor's degree in any discipline is preferred.
- Previous experience in a customer support role is a plus but not required.
- Training will be provided to freshers.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and collaborative team.
- Learning and growth opportunities.
- Employee wellness programs.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹26,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Overtime pay
- Shift allowance
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Shift availability:
- Day Shift (required)
Application Deadline: 10/11/2024
Expected Start Date: 10/11/2024
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