Customer Support Agent

2 days ago

Shanthinagar Bengaluru Karnataka, India Adept Scribes Pvt Ltd Full time

Bilingual Customer Support Agent (English & Hindi)

**Role Overview**

The Bilingual Customer Support Agent is responsible for handling inbound customer queries related to cab bookings, cancellations, fare inquiries, lost items, complaints, and other ride-related issues in both English and Hindi. The agent ensures a seamless customer experience by providing accurate information, resolving issues efficiently, and maintaining high service standards.

**Key Responsibilities**

Handle Inbound Calls & Queries: Assist customers with booking rides, cancellations, fare adjustments, ride history, and driver-related issues.
Bilingual Support: Communicate fluently in English and Hindi to cater to diverse customers.
Resolve Complaints & Escalations: Address customer concerns, complaints, and disputes professionally and escalate unresolved issues to the Team Leader or Shift Supervisor.
Assist with Lost & Found Cases: Help customers retrieve lost items by coordinating with drivers and support teams.
Follow Standard Call Scripts & Guidelines: Maintain accuracy, compliance, and professionalism during calls.
Maintain Accurate Records: Update customer interactions, issue resolutions, and ride-related data in the CRM system.
Meet Performance Targets: Achieve KPIs such as First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT).
Adhere to Company Policies & Compliance: Follow security, data privacy, and operational guidelines.

**Skills & Qualifications**

✔ Education: Minimum 12th Pass / Graduate (preferred).
✔ Experience: 0-2 years in a customer service or call center role (Experience in ride-hailing or transport services is a plus).
✔ Language Proficiency: Fluent in English & Hindi (both verbal & written).
✔ Communication Skills: Strong verbal clarity, listening, and problem-solving abilities.
✔ Technical Skills:

- Familiarity with CRM tools & call center software (e.g., Freshdesk, Zendesk, Five9).
- Basic computer skills (MS Office, data entry, ticketing systems).
- ✔ Customer-Centric Approach: Ability to handle irate customers with patience and professionalism.✔ Flexibility: Willing to work rotational shifts, weekends, and holidays.

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift
- US shift

Supplemental Pay:

- Shift allowance

**Experience**:

- Inbound voice: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9845418133
Expected Start Date: 12/03/2025

  • Customer Support Agent

    1 week ago

    Bengaluru, Karnataka, India DGN Technologies Full time

    Job Title : Customer Service Agent Location : Bengaluru (Hybrid) Contract role Mode of Interview: Face to face **Job description**: Top Skills: - 2 to 4 years experience in order management or similar profile - Exposure to SAP or any other ERP - Basic understanding and proficiency in Excel and Microsoft tools - Good communication skills **Job Type**:...

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    3 weeks ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Customer Support Agent

    4 days ago

    Bengaluru, India Valueleaf Services Full time

    **Greetings from Valueleaf!!** We are hiring for Customer Support Agent. Experience : Freshers Location : Bangalore (on-site) **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...

  • Customer Support Agent

    1 week ago

    Bengaluru, India Truecaller Full time

    **Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?** **Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.** Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence,...

  • Customer Support Agent

    1 week ago

    Bengaluru, India Truecaller Full time

    **Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?** **Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.** Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence,...

  • Customer Support Agent

    5 hours ago

    Bengaluru, Karnataka, India Truecaller Full time

    Hello, Truecaller is calling you from Bangalore, India! Ready to pick up? Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that...

  • General Support Agent

    2 days ago

    Mangalore, Karnataka, India unifyCX Full time

    **Job Specification: General Support Agent (fully blended)**: - **Voice Support (billing calls, billing and technical support tickets)**: - Answer inbound calls maintaining professionalism and clear communication. - Provide solutions to customer issues and respond to enquiries efficiently and accurately. - Maintain an average response time in line with SLAs....

  • Customer Support Agent

    2 days ago

    Bengaluru, Karnataka, India Aspora Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a...

  • Customer Support Agent

    3 days ago

    Bengaluru, Karnataka, India Aspora Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About AsporaPeople on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team...

  • Custom Clearance Agent

    2 days ago

    Bengaluru, Karnataka, India, Karnataka HappyLocate Full time

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes. We offer services like house shifting, pet relocation, office moves, and house search assistance. Our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied...