CRM Executive

JLL supports the Whole You, personally and professionally.
A Customer Relationship Management (CRM) Executive in the residential building sector typically manages relationships between the property development or management company and its customers (residents, prospective buyers, or tenants)
CRM Executive
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Property Management, join us to be inspired by the best.
You'll work as an CRM Executive, reporting to the Property Manager
In this varied role, your responsibilities will include but are not limited to:
Managing the complete customer journey from initial inquiry through to move-in and ongoing residence
Managing HOTO from developer to customer
Snagging and desnagging of the flats and submitting reports
Following up with developer or projects team on closure of the snag points
Maintaining accurate customer databases and contact information
Responding promptly to resident/customer inquiries, concerns, and feedback
Acting as the primary point of contact between residents and management
Supporting marketing initiatives for residential properties
Updating property listings on relevant platforms
Assisting with content creation for property promotions
Organizing and participating in open houses or residential community events
Generating reports on sales activities and conversion rates
Coordinating move-in and move-out processes
Addressing maintenance requests and escalating issues when necessary
Organizing community events to foster resident engagement
Conducting periodic satisfaction surveys and gathering resident feedback
Implementing retention strategies to minimize turnover
Processing contracts and lease agreements
Managing documentation related to residential units
Coordinating with internal teams (maintenance, accounting, security)
Ensuring compliance with residential property regulations
Generating periodic reports on occupancy rates, resident satisfaction, and other KPIs
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Bachelor's degree in marketing, business administration, real estate, hospitality management, or related field
2-3+ years of experience in customer relationship management, preferably in real estate or property management
Demonstrated track record of managing client relationships and achieving customer satisfaction goals
Proficiency in CRM software platforms
Strong computer skills including Microsoft Office suite
Excellent verbal and written communication abilities
Strong interpersonal and relationship-building skills
Customer service orientation with problem-solving abilities
An eye for detail
You’ll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables.
Great organisational skills
You’ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.