Customer Care Executive

6 days ago

Bengaluru, India IntouchCX Full time

Job Opening for International Voice Process/ Gamming Process

WFO

**About IntouchCX**

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
Having daily interactions with the customer to handle issues from end to end via call

Going the extra mile to engage customers in solving issues and ensuring satisfaction

Quickly and effectively building rapport with customers while diagnosing and resolving ssues

Providing white glove service and having the ability to provide an overall excellent customer experience.

Contact: Rolson Dias(HR)

Phone No: 9620689042

Managing customer expectations regarding estimated response times

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Do you reside in Bengaluru?
- Do you have international Voice or non Voice experience?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

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