Customer Service Executive
2 weeks ago
**Responsibilities and Duties**:
- Raise the work order for compliance for new and ones that are not completed by Landlord.
- Update appointment sheet... to ascertain that the property manager has completed the sheet and video for the visit.
- Work on the CRM
- Need to support the team who is in London.
- Work with a UK-based client (Property Management) lettings and commercial department along with the team in India
- Liaise with landlords/tenants/ UK Council officers and tenants on daily basis
- He/she may work as buffer staff on the project for the first few months to train him/ her for 360-degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically.
- Effectively resolve discrepancies and complaints of Landlords and Tenants related to Maintenance Issues.
- Build and maintain relationships with tenants, landlords, local authorities, etc.
**Qualifications**:
- Excellent Fluency in written and verbal English - Must
- Excellent communication skills
- Excellent articulation and telephone manner
- Comfortable with multi-tasking and working under pressure to meet deadlines
- Comfortable working in a fast-paced environment where professionalism and flexibility is essential
- Takes the initiative while seeking advice and support when appropriate
- Be a positive influence within the team helping to maintain a mutually supportive and team oriented environment.
**Job Timings**: Mon
- Fri - 1 PM to 10:30 PM ,Sat - 1 PM to 7:30 PM(During Summers).
Mon
- Fri - 2 PM to 11:30 PM ,Sat - 2 PM to 8:30 PM (During Winters).
**Job Type**: Full-time
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Schedule**:UK shift
**Ability to commute/relocate**:Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Language**:Fluent English (required)
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Monday to Friday
- UK shift
- Weekend availability
Supplemental Pay:
- Yearly bonus
Work Location: In person
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