Customer Support Executive

7 hours ago


Kannangad, India Fabus Frames Pvt Ltd Full time

**Key Responsibilities**:
** **Issue Resolution**: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.

** Customer Relationship Management**:Build and maintain positive relationships with customers, fostering trust and loyalty.

** Feedback Collection**: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.

** Reporting**:Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.

**Skills and Qualifications**:
** A degree in any relevant field.

** Excellent communication

** Ability to resolve issues and handle customer complaints professionally.

** Patience and a customer-first approach.

** Previous experience in customer support or a related field is a plus.

Fluent in English and Hindi.

If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you

Pay: ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 15/02/2025



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