Customer Support Executive
2 days ago
**Key Responsibilities**:
** **Issue Resolution**: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.
** Customer Relationship Management**:Build and maintain positive relationships with customers, fostering trust and loyalty.
** Feedback Collection**: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.
** Reporting**:Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.
**Skills and Qualifications**:
** A degree in any relevant field.
** Excellent communication
** Ability to resolve issues and handle customer complaints professionally.
** Patience and a customer-first approach.
** Previous experience in customer support or a related field is a plus.
Fluent in English and Hindi.
If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 25/07/2025
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