Customer Support Executive

2 weeks ago


Kanhangad, Kerala, India Fabus Frames Pvt Ltd Full time

We are looking for a dynamic and customer-focused Customer Support Executive to join our team at our Kanhangad office The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service Key Responsibilities Customer Assistance Handle customer inquiries via phone email and chat providing prompt and accurate responses to ensure customer satisfaction Issue Resolution Identify troubleshoot and resolve customer issues efficiently escalating cases as needed to ensure timely resolution Customer Relationship Management Build and maintain positive relationships with customers fostering trust and loyalty Feedback Collection Gather customer feedback to identify areas for improvement and relay this information to relevant departments Reporting Generate regular reports on customer issues resolution timelines and feedback for performance evaluation and improvement Skills and Qualifications A degree in any relevant field Excellent communication Ability to resolve issues and handle customer complaints professionally Patience and a customer-first approach Previous experience in customer support or a related field is a plus Fluent in English and Hindi If you are passionate about helping customers resolving issues and contributing to a growing team we would love to hear from you Apply now to join our team and make a positive impact on our customer experience Job Type Full-time Pay 15 000 00 - 18 000 00 per month Experience total work 1 year Preferred Work Location In person



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