Cec-subject Matter Expert-vrm-branch Banking-vrm

6 days ago


Thane, India Kotak Mahindra Full time

Job Role: Manage the K-VRM desk. Ensure all request received are actioned within TAT. Maintain & release K-VRM dashboard. Manage the VRM inbound helpline, both mapped & unmapped customers. Assist the team coach with OJT incase batch > 12 officers. To take customer escalations on calls taken by new officers. Ensure workstation and system IDs readiness. Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process **Job Description**: Graduate Minimum 1.8 Yrs experience with Kotak’s contact center and excellent on product/process knowledge Minimum Rating of P3 in the appraisal Excellent communication skills - Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers



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