Relationship Executive

1 day ago

Kolkata West Bengal, India Kredent InfoEdge Pvt.Ltd. Full time

**Employment Type**:
Full-time, On-site

Working Days: 6 days a week (Monday to Saturday)

Timing: 10 AM - 7 PM (Saturdays may require flexible timing based on events)

**About the Role**:
StockEdge Hub is a unique, first-of-its-kind community space designed for active stock market traders and learners. We’re looking for a **dynamic and people-centric professional**who can act as the lead for StockEdge Hub — someone who thrives in a high-energy environment, can build long-term relationships, drive user engagement, and ensure smooth operational execution of all Hub activities.

This role combines **community relationship management, event coordination, operational execution, and user retention**— all contributing to the long-term success of StockEdge Hub.

**Key Responsibilities**:
Community Relationship Management

Build and maintain strong relationships with all **Trader’s Den members**, **weekly discussion attendees**, and **monthly event participants**.

Actively call, follow-up, and invite members to upcoming Hub sessions and events.

Engage regularly through WhatsApp, calls, and in-person touchpoints to ensure members feel valued and connected.

Collect and compile **referrals**from satisfied members and coordinate follow-ups.

**2. Member Engagement & Retention**

Create personalized follow-up and onboarding experiences for new attendees.

Encourage drop-off users to re-engage through calls, special invites, or offers.

Conduct periodic feedback calls and surveys to improve overall experience.

**3. Operational Execution**

Take **end-to-end responsibility**for weekly Saturday meetups and monthly event coordination - including member invites, RSVPs, attendance tracking, setup assistance, and backend logistics.

Coordinate with internal teams (admin, support, content, marketing) to ensure event success.

Ensure timely execution of refreshments, seating, materials, and tech setup for all sessions.

Maintain a **StockEdge Hub Calendar**with session plans, user RSVP status, and post
- event feedback.

4. Sales Collaboration

Provide feedback to sales team based on user interest or objections from events and interactions.

Help the sales team with **warm leads**generated from regular events or referrals.

5. Enrollment & Growth of Trader’s Den

Actively promote **Trader’s Den Membership**to engaged users and event attendees.

Explain the benefits, pricing, and value proposition of being part of the Trader’s Den to walk-ins and repeat visitors.

Convert active leads into members through follow-up, demos, and relationship building.
- Graduate in any stream (Commerce/Management preferred)
- 1-2 year of experience in **community management**, **customer relationship**, **sales support**, or **operations**
- Freshers with strong communication and people skills can also apply

**Key Skills**:
Excellent verbal and written **communication (English, Hindi, Bengali)**

Strong interpersonal and relationship-building abilities

Confident in **telecalling**and **in-person client interactions**

Comfortable using Excel, WhatsApp Business, and CRM tools

Highly **organized**, **proactive**, and **goal-oriented**

Passion or basic knowledge of **stock markets**is a bonus

Pay: ₹9,104.11 - ₹29,162.99 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9836786573

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