Customer Relationship Executive

4 days ago

Kolkata West Bengal, India SPEED GROUP Full time

**Job for Customer Relationship Executive**

**Company Name: Speed Triumph Kolkata**

**Position: Customer Relationship Executive**

**Employment: Full time, Regular**

**Qualification: Any graduates**

**Job Location: Kolkata**

**Salary: Industry Standard**

**Experience: 1 Year in same field**

**Must have basic excel knowledge**

**Roles and Responsibility**:

- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Maintains a file of the dealership's customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.

**DESIRED CANDIDATE**:Immediate Joiner**

**Job Types**: Permanent, Full-time

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- How many years of experience do you have as a CRE?
- Do you have experience as CRE in Service?
- Do you experience in automobile two wheeler sector?
- Are you an immediate joiner?

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