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Customer Relationship

2 weeks ago

Kolkata West Bengal, India EngageMyTalent HR Solutions LLP. Full time

Building long-term relationships with key clients.

Addressing customer concerns and complaints.

Creating sales plans to generate revenue.

Gathering information from the target market.

Following up with customers to provide new products or services.

Documenting customer feedback for follow-up actions.

Modifying sales pitches in response to customer demand.

Acquiring and retaining contact information databases.

Providing suggestions in accordance with the requirements of the consumer.

Ensuring a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action.

Proven track record of meeting and exceeding targets. Background in customer service; industry knowledge is a plus. Experience tracking relevant KPIs (e.g. customer satisfaction). Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce). A customer-oriented attitude. Excellent communication and negotiation skills. Problem-solving aptitude. Ability to work well with a team.