Branch Relationship Executive

2 days ago

Kolkata West Bengal, India Adekon Management Pvt. Ltd Full time

**Requirements**

**About the Role**:

- The Customer Relationship Executive/Sr. Customer Relationship Executive is responsible for driving successful adoption, onboarding, and ongoing value realization for clients by deeply understanding our products, owning key Customer Success metrics, managing escalations, forming strategic relationships, and continuously improving processes for exceptional customer experience and retention.
- The incumbent will report to the Lead Customer Relationship Management. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

**Responsibilities**:

- This would drive the successful adoption, onboarding, as well as continued value add to help our clients realise the business value of our platform.
- Intimately understand our products & services, & how to build better experiences using them, with a constant pulse on what we're building next.
- Own key Customer Success metrics, including customer health, renewals, upsell as well a churn across your set of accounts & derive concrete measures to drive business results & elevate our customer experience
- Own escalation management and the overall support & services relationship with our customers. This will ensure the tracking of key operational metrics while identifying and remediating pain points.
- Form strategic relationships with key stakeholders to understand our customers' business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.
- Continuously plan, test & improve our Customer Success process to ensure an exceptional customer experience.
- Retain the Clients by increasing stickiness by way of prompt resolution of Complaints and Issues and arrest predictive Churns.

**Key Result Areas**:

- Meeting on an average of 3 -4 client contacts in a day
- Discussing issues the clients may be facing and highlighting to Operations and branch Management.
- Generate Tickets on the system and track resolution for the complaints received.
- Resolution of the complaint by driving with the operations team and branch management team.
- Client Retention - Generating delight factor for the clients and Increasing Stickiness.
- Generating Client Credentials

**Competencies (Skills essential to the role)**:

- Willing to travel and meet corporate clients.
- Excellent Communication.
- Outgoing and able to strike up a conversation.
- Able to get things done with good interpersonal skills.
- Well-groomed personality.
- Average computer knowledge.

**Educational Qualification / Other Requirement**:

- 12th pass or Bachelor’s degree or above in any stream (18 to 35 years)age

**Role Type / Key working relationships**:

- Individual Contributor
- Internal team
- External stakeholders

**Benefits**

**What can you expect from Rentokil Initial Hygiene ?**

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation

**Job Types**: Full-time, Fresher

Pay: Up to ₹26,198.40 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9830268705

  • Relationship Officer

    5 days ago

    Kolkata, West Bengal, India Keshav Encon Full time

    **Role Summary**: This position will be responsible for driving profitable business by implementing the right distribution & sales strategies across the zone. It will also be responsible for building & maintaining strong business relationships with senior management of the bank and co-create strategies for various business parameters. **Key Focus...

  • Branch Operations Executive

    1 week ago

    Kolkata, India Tata AIA Life Full time

    **A **Position Overview** **Position Title - Branch Operations Executive **Department - Operations **Level/ Band - 201 / 251 - Executive / Senior Executive**Role Summary**:Responsible for Issuance maximization, Operations support, Back-up operations, Drive new process initiatives. **B **Organizational Relationships**:Efficiently coordinate between the...

  • Career Opportunities for Branch Relationship Executive

    3 days ago

    Kolkata, West Bengal, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 16,00,000

    Job DescriptionWe are seeking a highly motivated and organized professional to join our team as a Branch Relationship Executive.The successful candidate will be responsible for:Building and maintaining strong relationships with clients in the branchProviding exceptional customer service and ensuring customer satisfactionMeeting sales targets and increasing...

  • Urgent Search Branch Banking Executive In

    1 day ago

    Kolkata, West Bengal, India Banking sector Full time

    DSA NOTICE FOR BRANCH BANKING . Job Location - Nearest branch. Gender - Male & female both Location - Depends on your nearest branch. REQUIRED CRITERIA Age - 18 to 32 year. Qualification - Minimum 12th pass & Graduate. Good Communication Skill and Basic Computer Knowledge. Send your resume on Whatsapp Key Responsibilities 1. Customer Service &...

  • Branch Executive

    4 days ago

    West Mambalam, Chennai, Tamil Nadu, India kannattu fingold finance private Limited Full time

    **Job Title**: Branch Executive **Location**: Chennai West Mambalam **Company**: Kannattu Fingold Finance Pvt Ltd **Experience Required**: 1-3 Years in financial services or relevant field **Employment Type**: Full-time **Key Responsibilities**: - Oversee daily operations of the Oachira branch and ensure smooth workflow. - Handle customer onboarding, loan...

  • Branch Sales Executive

    11 hours ago

    Kolkata, West Bengal, India beBeeBranch Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Overview:">We are seeking a seasoned sales professional to join our team as a Branch Manager. This key role requires an individual who can drive sales growth, mentor and motivate their team members, and ensure the success of the branch.">About the Role:">The successful candidate will be responsible for achieving sales targets, mentoring and guiding their...

  • Customer Relationship Executive

    3 days ago

    Kolkata, West Bengal, India Apollo Clinic Full time

    **Urgent vacancy for Customer Relationship Management Executive in Apollo Clinic.** **Name of the position : CRE** **Location : Apollo Clinic Beliaghata and Barrackpore** **Years of Experience: 0 to 1 years of experience as Customer Relationship executive.** **Qualification: Minimum Graduation with excellent communication skills in Bengali, English and...

  • Branch Sales Officer

    21 hours ago

    Andheri West, Mumbai, Maharashtra, India Speshally NHS Pvt Ltd Full time

    We at Speshally NHS are hiring for our client, a leading travel and tourism company. Details of the same are mentioned below Job Title: Executive - Branch and Retail Sales Job Location: Andheri or Kharghar About Us: Company is a leading organization committed to delivering exceptional tours and travel services with innovative solutions to its customers....

  • Bancassurance Sales Executive

    4 days ago

    Kolkata, West Bengal, India Talent Excellence Full time

    **Job**: Bancassurance Sales Executive (South Bengal) **Job location areas**: Jadavpur, Kolkata Central, Kolkata East, Kolkata South, Kolkata-Suburban, Tollygunge, Park Street, Barasat, Bidhannagar, Greater Kolkata, Kalyani, Kolkata North, Rajarhat, Amtala, Bagnan, Basirhat, Canning, Chinsurah, Deganga, Diamond Harbour, Domjur, Habra, Haldia, Howrah Rural,...

  • Customer Relationship Executive

    4 days ago

    Kolkata, West Bengal, India Web Stars Full time

    **Job Title**: Customer Relationship Executive **Location**: Chinar Park, Kolkata **Experience**: - More than 6 months We are hiring a Customer Relationship Manager to generate leads and schedule appointments through outbound calls. **Responsibilities**: - Make outbound calls to potential customers from the company database - Clearly explain services and...