Front Office Hotel: Gsa

1 week ago

Surat Gujarat, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Front Office Hotel : GSA

Job location:

- Surat

**Salary**:

- 18,000-22,000

**Experience**:

- Total experience:

- 3 years of experience in front office or Similar role
- Minimum experience:

- 1 years experience in hospitality or customer service

Education:

- High school diploma

Eligibility**:

- ONLY FEMALES**

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in using computer systems and reservation software.

**Languages:

- English, Hindi and Marathi**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Guest Service Agent (GSA) working in the front office of our hotel, you will be the first point of contact for guests, ensuring they have a memorable and pleasant experience from the moment they arrive. Your warm and welcoming demeanor, coupled with your exceptional customer service skills, will set the tone for their stay.

**Responsibilities**:

- Greet guests upon arrival and assist with check-in/check-out procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications accurately.
- Maintain a tidy and organized front desk area.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures to ensure guest satisfaction and safety.
- Assist with administrative tasks such as filing, data entry, and answering phone calls.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and reservation software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Attention to detail and problem-solving skills.
- Previous experience in hospitality or customer service preferred but not required.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 8600149039

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