Front Office Supervisor

4 days ago

Surat Gujarat, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Front Office Supervisor: Hotel**

**Job location:

- Surat, Gujrat**

**Salary:

- 22,000-25,000 Per Month**

**Experience:

- **

**Total experience:

- **
- 5 years of relevant experience in a front office or customer service role.

**Minimum experience:

- **
- 2-3 years of relevant experience in a front office or customer service role.

**Education:

- **
- High school diploma or equivalent (required).
- Bachelor's degree in Hospitality Management or related field (preferred).

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**Introduction**:
As a Front Office Supervisor, you play a crucial role in ensuring seamless operations at the forefront of our organization. You will be the face of our company, responsible for overseeing and optimizing the daily activities of the front office team. Your exceptional organizational and interpersonal skills will contribute to creating a positive and welcoming environment for our clients and guests.

**Responsibilities**:

- **Team Leadership**: Supervise and lead the front office team, providing guidance and support to ensure exceptional customer service.
- **Guest Relations**: Handle guest inquiries, complaints, and requests with professionalism, ensuring prompt and satisfactory resolutions.
- **Check-In/Check-Out**: Oversee the check-in and check-out processes, ensuring accuracy in reservations and billing transactions.
- **Scheduling**: Create and manage schedules for front office staff, optimizing coverage to meet operational needs.
- **Training**: Conduct training sessions for new and existing staff on customer service standards, procedures, and systems.
- **Communication**: Maintain effective communication with other departments to coordinate and facilitate overall hotel operations.
- **Quality Assurance**: Monitor and uphold service standards, ensuring a high level of cleanliness, organization, and professionalism in the front office area.
- **Reporting**: Prepare reports on front office activities, including occupancy rates, guest satisfaction, and any relevant issues.

**Requirements**:

- Excellent leadership and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Exceptional problem-solving and decision-making skills.
- Ability to remain calm and composed in high-pressure situations.
- Strong communication skills, both verbal and written.
- Flexibility to work various shifts, including weekends and holidays.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹22,000.00 - ₹25,000.00 per month

Ability to Relocate:

- Surat, Gujarat: Relocate before starting work (required)

Work Location: In person

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