Front Office

3 days ago

Surat, India Paradigm Consultancies Full time

**We Are Hiring**

**Designation:

- **Front Office : GSA

**Location:

- ** Nashik

**Salary:

- **15,000 - 30,000

Experience:

- 1 - 2 Years

**Education:

- **High school diploma or equivalent (Bachelor's degree in hospitality or related field is a plus).

**Only Females can Apply**

**Responsibilities:

- **

**Guest Check-in and Check-out**:Greet guests with a warm and welcoming demeanor upon arrival.
Assist guests with the check-in process, verifying reservations, and providing room keys.
Handle guest check-out, settle accounts, and process payments accurately.

**Reservations and Room Assignments**:Assist guests with making reservations, both in-person and over the phone.
Assign rooms based on guest preferences and availability.
Maintain accurate records of reservations and room assignments.

**Information and Assistance**:Provide information about hotel facilities, services, and local attractions.
Address guest inquiries, requests, and complaints promptly and professionally.
Offer assistance with luggage handling and transportation arrangements.

**Front Desk Operations**:Maintain a clean and organized front desk area.
Operate the hotel's property management system (PMS) for guest check-ins, check-outs, and reservations.
Handle and record cash, credit card, and other payment methods accurately.

**Safety and Security**:Ensure the safety and security of guests and their belongings.
Follow hotel security procedures, including verifying guest identities and maintaining guest confidentiality.

**Guest Relations**:Build positive relationships with guests, ensuring their needs and expectations are met.
Anticipate and proactively address guest needs to enhance their experience.

**Communication**:Maintain clear and effective communication with other hotel departments.
Relay important guest information to relevant staff members to ensure guest satisfaction.

**Shift Reports**:Prepare and submit shift reports, including occupancy and revenue data.
Report any maintenance or cleanliness issues for immediate resolution.

**Language:

- **English, Hindi and Marathi

**Immediate Joining**

**Full Time**

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7028272239

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