Customer Service Assistant

1 day ago


Mohali Punjab, India Beautex industries Full time

Name of the Position: Happy to Help Executive (Customer Support Executive)#RelationshipExecutive#CustomerService

Location for the Position: Mohali

Gender: Female only

Number of Positions : 01

Experience: 6 Months to 2 years

Package: 1,80,000 LPA to 3,60,000 LPA

Roles and Responsibilities:

- Identifying new Opportunities
- Supporting Sales & Development department
- Escalating any complaints
- Updating Database
- Manage large amount of incoming calls
- Generate Sales Leads
- Identify and assess customer needs to satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
- Working According to the TAT of the Call Time

**Skills Required: Enthusiasm, Problem Solving Attitude, Productive Work, Effective Leads, Market Research, Market Trends, Social Media Management, Good Written and Verbal Communication, Good Typing Speed, Excellent Fluency in Languages, Effective Soft Skills Excellent Communication on call.**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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