Customer Service Assistant

4 days ago


Mohali Punjab, India ZOUMA PVT LTD. Full time

**Job Title: Customer Support Executive - Voice Role**

**Location**: Mohali

**Position Overview**:
**Key Responsibilities**:

- Provide exceptional customer service through inbound and outbound calls.
- Address customer inquiries, troubleshoot issues, and offer solutions effectively.
- Maintain a call volume of up to **80 calls per day**, ensuring high-quality interactions.
- Document customer interactions accurately and follow up as necessary.
- Collaborate with other teams to resolve complex issues and enhance customer satisfaction.
- Train and mentor junior team members on best practices in customer support.

**Qualifications**:

- Previous experience in a voice customer support role is essential.
- Strong verbal communication skills and the ability to empathize with customers.
- Proven track record of managing high call volumes efficiently.
- Ability to work under pressure while maintaining professionalism.

**Shift Details**:

- **Shift Timing**: 1:30 PM to 10:30 PM
- **Work Schedule**: 5 weekdays with alternative Saturdays.

**Skills Required**:

- Excellent communication and listening skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in using customer support software and tools.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 03/02/2025
Expected Start Date: 05/03/2025



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