Itil Operations Support

2 weeks ago

Telangana, India Zensar Technologies Full time

**Skills**
- **Incident Management Expertise**: Proven ability to manage and drive major incident calls, bridge calls, and coordinate with multiple stakeholders for swift resolution.
- **Problem Management Expertise**: Strong capability in driving problem tickets to closure, conducting detailed Root Cause Analysis (RCA), and implementing corrective/preventative actions.
- **Communication Skills**: Excellent verbal and written communication skills for stakeholder updates, executive-level reporting, and vendor engagement.
- **Leadership**: Ability to engage and coordinate with leadership teams, vendors, and cross-functional teams effectively during high-pressure situations.
- **Process-Oriented**: Expertise in managing end-to-end incident and problem management lifecycles in alignment with ITIL or similar frameworks.
- **Flexibility**: Willingness to provide on-call support during holidays and weekends.

**Experience**
- **5-10 years of experience**in Major Incident Management and Problem Management roles, preferably in large-scale enterprise environments.
- Experience in IT service management (ITSM) tools such as ServiceNow, Remedy, or similar platforms.
- Proven track record of driving resolution for complex technical incidents and problems.
- Hands-on experience working with vendors and third-party service providers for escalation and resolution.
- ITIL certification or equivalent knowledge of ITIL processes is preferred.

**Advantage Zensar**

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

- Putting people first
- Client-centricity
- Collaboration
- Grow. Own. Achieve. Learn. with Zensar

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