L2 Support
4 days ago
**Responsibilities**:
Troubleshooting & Incident Management
- Ability to drive production incident bridge calls for P1 and high priority P2 incidents.
- The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)
- Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
- Review production related changes upon risk assessments.
- Should be open to learn new technologies/tools.
- Very Good Working knowledge on the ITSM processes.
Required Qualifications:
Bachelor’s degree in Computer Science or similar field; or equivalent work experience.
Experience with two or more technologies listed below:
- Core-JAVA
- Linux/Unix
- Oracle/SQL Server
- Service Now
- Informatica Power Center
- AWS Fundamentals
- UNIX Scripting
- ITIL Understanding
- Docker
- Kubernetes
- Workload Scheduling tools
Preferred Qualifications:
- Hands on experience in Cloud administration and Devops tools is a plus
- Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
- Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
- ITIL framework certification is a plus.
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