L2 IT Engineer

17 hours ago

Hyderabad Telangana India Lognormal Analytics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

We are seeking a motivated and skilled L2 IT Engineer tojoin our team. The candidate will handle day -to -day IT troubleshooting tasks,manage endpoint protection, resolve tickets, and support networkinfrastructure. This is an excellent opportunity for an IT professional with astrong foundation in troubleshooting and network management.Key Responsibilities:Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setupsAdminister and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurationsManage and support Microsoft Office 365, Active Directory (on -prem & Azure AD), and end -user access controlsInstall, configure, and resolve issues related to desktops, laptops, printers, and other IT peripheralsAssist in the setup, monitoring, and troubleshooting of network devices including firewalls, switches, and routersCollaborate with internal IT and InfoSec teams to support compliance with internal policies and auditsMaintain documentation for processes, known issues, and standard operating proceduresHandle escalations from L1 support and ensure timely resolution of issues within SLAParticipate in IT onboarding/offboarding processes and assist in asset management Requirements Requirements 4+ years of hands -on experience in IT support, with at least 2+ years in L2 -level troubleshootingProficiency in supporting and managing Microsoft Office 365, OKTA, and Active DirectoryStrong experience in Windows and Mac OS installation and troubleshootingKnowledge of endpoint protection tools (Sophos, Bitdefender, Quick Heal, etc.)Familiarity with networking concepts and devices – firewalls, switches, routersStrong problem -solving skills and ability to manage multiple issues concurrentlyGood communication skills with the ability to provide end -user training and guidanceExposure to IT ticketing systems like JIRA, Zoho Desk, Freshservice, or ServiceNow is a plus

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