Java L2 Support

2 weeks ago

Hyderabad Telangana, India RiVi Consulting Group Full time

Hyderabad, India, IND

**Description**
- Experience Required: 5+ Years
- Work Model: Rotation-based 24x5 coverage

Job Summary:
Key Responsibilities:

- L2 Support (Core Services):

- ? ?Provide Level 2 support for core services during rotating 24x5 shifts.
- ? ??Handle support requests independently; escalate to onshore L3 team only when necessary.
- ? ??Track and document all issues, including resolution steps and follow-ups.
- ? ??Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
- ? ??Handoff unresolved issues to the next shift at end of day.

Development:

- ? ?Collaborate with onshore developers for development-related tasks.
- ? ??Participate in scrum meetings and project discussions during US overlap hours.
- ? ??Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance:

- ? ?Execute LCM (Lifecycle Management) and maintenance tasks as required.
- ? ??Coordinate and communicate effectively with onshore points of contact.

Business Knowledge:

- ? ?Develop familiarity with Schneider’s business model, terminology, and acronyms.
- ? ??Join business discussions during overlap with US first shift when appropriate.

Key Skills:

- Primary Technical Skills:

- ? ?Java, Spring Boot
- ? ??Relational Databases (e.g., MySQL, PostgreSQL)
- ? ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

- ? ?Python, JavaScript
- ? ??Kafka, MongoDB
- ? ??Snowflake (optional)

Soft Skills:

- ? ?Strong verbal and written communication
- ? ??Self-starter with the ability to work independently
- ? ??Proactive issue resolution and collaborative approach
- ? ??Organized with attention to detail

Shift Requirements:

- ? ?Must be willing to work in a rotating 24x5 support schedule
- ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

**Requirements**:

- Key Skills:

- Primary Technical Skills:

- ? ?Java, Spring Boot
- ? ??Relational Databases (e.g., MySQL, PostgreSQL)
- ? ??GitHub (version control and collaboration)
- Secondary/Preferred Skills:

- ? ?Python, JavaScript
- ? ??Kafka, MongoDB
- ? ??Snowflake (optional)
- Soft Skills:

- ? ?Strong verbal and written communication
- ? ??Self-starter with the ability to work independently
- ? ??Proactive issue resolution and collaborative approach
- ? ??Organized with attention to detail
- Shift Requirements:

- ? ?Must be willing to work in a rotating 24x5 support schedule
- ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

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