Customer Support Representative
3 days ago
Job Information
Date Opened
- 04/17/2025
Industry
- Technology
Job Type
- Full-time
Work Experience
- 2-5
City
- Hyderabad
State/Province
- Andra Pradesh
Country
- India
Zip/Postal Code
- 500081
**Key responsibilities and expected 'output'**:ServiceNow is seeking a motivated Customer Support Representative to join its Customer Support team. You will support ServiceNow’s global customer base by providing high-quality service and ensuring a positive customer experience on the ServiceNow platform.
**'Required' tech stack and other related details**:Customer Support, Case Logging, ServiceNow Platform, SaaS Application Troubleshooting, IT Service Desk, Technical Support, Knowledge Base Creation, Communication (written & verbal), ITIL Fundamentals
**'Good to have' tech stack and other related details**:Customer Support, Case Logging, ServiceNow Platform, SaaS Application Troubleshooting, IT Service Desk, Technical Support, Knowledge Base Creation, Communication (written & verbal), ITIL Fundamentals
**Any other information considered 'critical' / 'Useful'**:
- Any IT or Engineering graduates from a recognized university. - Technical background and an ability to learn and absorb technology quickly. - Great written and verbal communication skills - Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
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