Onsite Application Support Executive

3 days ago


Hyderabad Telangana, India Vinfro IT Solutions Private Limited Full time

**User Support and Training**:Providing guidance on software features, functionality, and best practices to end-users, including training and onboarding.
- **Documentation and Knowledge Management**:Creating and maintaining documentation for support processes, troubleshooting steps, and user guides, contributing to a knowledge base for future reference.
- **Software Updates and Releases**:Assisting with the deployment of software updates, patches, and new releases, ensuring a smooth transition for users.
- **Customer Relationship Management**:Building and maintaining positive relationships with users by providing excellent support and addressing their concerns.

Technical Skills:

- **Proficiency in relevant operating systems, databases, and software**.
- **Knowledge of ITIL processes and best practices**.
- **Excellent communication and interpersonal skills**.
- **Problem-solving and analytical skills**.

Examples of Specific Tasks:

- Guiding users through new software features and functionalities.
- Creating and maintaining documentation for support processes and procedures.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

Application Deadline: 21/08/2025
Expected Start Date: 21/08/2025



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