Process Associate

2 weeks ago

Hyderabad Telangana, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.**Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

- IT Support Center**

**Responsibilities**

**Provide Incident, query and service request management and monitoring (incl. escalation)**

**Initial remote desktop support, user access management, password reset, Windows and OS support, etc.**

**Review and Maintain internal Service Desk Support/knowledge Base**

**Implement and Maintain self-service/self-help resources and services**

**Report on known outage and service impacts**

**Qualifications we seek in you**

**Minimum Qualifications / Skills**

**Must have a technology and service desk background**

**Graduate in any stream**

**ITIL certification**

**Multitasking skills.**

**Ability to pay attention to detail.**

**Preferred Qualifications/ Skills**

**Good communication skills**

**Familiar with ITIL framework.**

**Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.**

**Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.**

**Expertise in Active Directory administration, including creation of domain/exchange accounts.**

**Excellent troubleshooting skills.**

**Good interpersonal skills and attention to customer service.**

**Ability to work effectively in a fast-paced environment.**

**Ability to communicate effectively.**

**Ability to effectively prioritize incidents and service requests.**

**Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.**

**_Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jan 30, 2025, 2:02:49 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

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