Applications Support

6 days ago


Hyderabad Telangana, India JPMorganChase Full time

**Job responsibilities**
- Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
- Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
- Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.

**Required qualifications, capabilities, and skills.**
- Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience in observability and monitoring tools and techniques.
- Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
- Experience in observability and monitoring tools and techniques.
- Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
- Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
- Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities.

**Preferred qualifications, capabilities, and skills**
- Experience and understanding of Genetec Security Desk
- Understanding of cloud infrastructure


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