Product Support

**Product Support - Subject Matter Expert (EdTech) | House of EdTech**
**Location**: Kolkata, Salt Lake, Sector 5 (Work from Office)
**Start Date**: Immediate Joiner
**Salary**: Up to **4 LPA** (Up to ₹3 LPA Fixed + Up to ₹1 LPA variable)
**Office Timings**: 11 AM - 8 PM (6-day workweek)

**About Us**

At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office.

With 600+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for talented **Product Support Specialists** who can master our products, guide our learners, and help them make informed decisions.

If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact

**Key Responsibilities**
- **Time Stamp Expertise**: Understand and communicate time stamps, modules, and structured course flow to guide learners effectively.
- **Cross-Product Marketing**: Suggest and promote relevant products based on customer needs and interests.
- **Customer Guidance**: Help learners make informed choices by explaining product differences, value, and best-fit options.
- **Product Understanding Support**: Assist customers in understanding how to use and get the most out of our courses and tools.
- **Collaboration**: Work closely with sales, marketing, and tech teams to enhance product presentation and learner experience.
- **Feedback Loop**: Share insights from customer interactions to improve course content and deliver.

**Required Skills & Qualifications**
- **Education**: Bachelor’s degree or higher (preferably with strong academic performance).
- **Communication**: Excellent verbal and written skills in English and Hindi.
- **Learning Agility**: Quick to grasp new products, tools, and concepts.
- **Customer-Centric Mindset**: Ability to understand and address customer needs with clarity and empathy.
- **Tech-Savvy**: Comfortable with digital platforms, online tools, and learning management systems.
- **Analytical Thinking**: Ability to connect customer requirements with product features for the best match.
- **Experience**: 0-3 years in product support, training, or academic counseling (Freshers with strong academics are welcome).

**Why Join House of EdTech?**
- **Fast-growing EdTech Company**: Work with a company backed by IIT Kharagpur alumni and industry experts.
- **Career Advancement & Mentorship**: Learn directly from experienced professionals and industry leaders.
- **Performance-Based Incentives**: Earn attractive bonuses and incentives based on your contributions.
- **Vibrant and Energetic Work Culture**: Be part of a team that values innovation, collaboration, and continuous improvement.
- **Make an Impact**: Help shape the future of education and empower learners across the country.

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Provident Fund

Application Question(s):

- Are you currently in Kolkata, or willing to relocate to Kolkata (Salt Lake, Sector 5) for this role?
- This role requires working from the office, 11 AM - 8 PM, 6 days a week. Are you able to commit to this?
- Do you have any prior experience in product support, academic counseling, or training?
- Are you comfortable working with digital platforms, learning management systems, and online tools?
- This role involves cross-product marketing and guiding learners to the best-fit course. Are you comfortable suggesting and upselling products when relevant?
- What is your current monthly in-hand salary?
- What is your expected monthly in-hand salary?
- Give a short example of how you would explain a difficult concept (e.g., stock market basics or data science term) to a beginner.

Work Location: In person