T&e Helpdesk Officer with Italian, Timisoara

**Job Description**:

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- Job Title: T&E Helpdesk Officer with Italian, Timisoara
- Req Id: 69810
- City:

- State/Province:

- Posting Start Date: 5/30/25
- Job Description:
Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.

As part of this project and a new team, your role as Travel and Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Key Responsibilities
- Fluency in English and Italian;
- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
- Very good analytical and problem-solving skills;
- Numerical competencies;
- Customer-oriented;
- Ability to adhere to TAT and timelines;
- Attention to detail;
- Active listening combined with excellent written and verbal communication competences;Knowledge of T&E (Travel & Expense) or Finance domains.

Required Skills and Experience:

- T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
- Ensures that the phone/chat line is open at the beginning of the work program;
- Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
- Ensures a structured and high-quality communication related to the open cases;
- Creates tickets to the IT support team whenever necessary

**Location**:

- Timisoara, Romania - Hybrid

**Benefits**:

- Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment
- Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
- Child Birth Allowance
- Sport events sponsorship for employees
- Complex Record & recognition scheme ( both non-monetary and monetary options)
- Employee Referral Program with attractive incentive schemes
- Extra annual leave days depending on the total length of working experience at Wipro
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

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- Mandatory Skills: Travel & Exp(Transactional Accting Serv).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.