Cytel - IT Helpdesk Engineer

3 days ago

Pune, India Cytel Statistical Software Services PvtLtd. Full time

Job Description :This position is for IT Helpdesk technician.One would be required to work in Shifts 24 x 5.Knowledge of Manage Engine tool is mandate to work on Request raised.Resource should have 8+ years of experience in IT operations.Responsibilities :- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.- Install and support PC, laptop, tablet, and mobile hardware and software.- Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return.- Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.- New accounts setup and the active directory administration.- Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.- Help and support onboard off-board employees equipment requirement, send and return.- Help and support office employees daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.- Provide Status in daily standup meeting,.- Follow up on Open Request in Queue.Requirements :QUALIFICATIONS :- Bachelors degree in Information Systems or Computer Science.- Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365.- Experience supporting global internal customers.- ServiceNow or equivalent experience.- Experience in set up of desktop computers using Microsoft Intune a plus.- Experience supporting global internal customers.- ServiceNow or equivalent experience.- Experience in set up of desktop computers using Microsoft Intune a plus.Required to work in Shifts 24 x 5. (ref:hirist.tech)

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