Helpdesk Executive

2 weeks ago

Baner Pune Maharashtra, India Sign-Express Full time

**Shift Time : 7 pm to 4 am IST (Work from Office)**

**Location: Baner, Pune**

**Job Summary**:
**Key Responsibilities**:

- Understand client issues and provide accurate information or solutions promptly.
- Maintain records of client interactions and support requests.
- Escalate complex issues to the relevant department when necessary.
- Follow company policies and procedures to ensure consistent service quality.
- Continuously improve communication and problem-solving skills.

**Qualifications & Skills**:

- Excellent English communication skills with a clear US accent.
- Prior experience in helpdesk, technical support, or customer service handling US clients is preferred.
- Strong interpersonal and problem-solving abilities.
- Patience and professionalism in handling diverse client queries.
- Basic computer skills and familiarity with CRM or ticketing tools.

**Education**:

- Graduate in any discipline; higher qualification is a plus.

**Work Timings**:

- US Shifts (Night shifts as per US time zones)

Pay: ₹35,000.00 - ₹45,000.00 per month

Application Question(s):

- Current CTC ?
- Expected net salary?
- Notice period?

**Experience**:

- US Helpdesk : 2 years (required)

**Language**:

- English (US Accent) (required)

**Location**:

- Baner, Pune, Maharashtra (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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