Helpdesk Executive
1 week ago
**Shift Time : 7 pm to 4 am IST (Work from Office)**
**Location: Baner, Pune**
**Job Summary**:
**Key Responsibilities**:
- Understand client issues and provide accurate information or solutions promptly.
- Maintain records of client interactions and support requests.
- Escalate complex issues to the relevant department when necessary.
- Follow company policies and procedures to ensure consistent service quality.
- Continuously improve communication and problem-solving skills.
**Qualifications & Skills**:
- Excellent English communication skills with a clear US accent.
- Prior experience in helpdesk, technical support, or customer service handling US clients is preferred.
- Strong interpersonal and problem-solving abilities.
- Patience and professionalism in handling diverse client queries.
- Basic computer skills and familiarity with CRM or ticketing tools.
**Education**:
- Graduate in any discipline; higher qualification is a plus.
**Work Timings**:
- US Shifts (Night shifts as per US time zones)
Pay: ₹35,000.00 - ₹45,000.00 per month
Application Question(s):
- Current CTC ?
- Expected net salary?
- Notice period?
**Experience**:
- US Helpdesk : 2 years (required)
**Language**:
- English (US Accent) (required)
**Location**:
- Baner, Pune, Maharashtra (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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