Customer Service Associate

**Job Summary**: A Customer Service Associate is responsible for providing excellent customer support and administrative support. This role involves providing administrative support such as acknowledging customer orders, collate & distribute customer facing documents, creating functional reports, maintaining customer records, and ensuring customer satisfaction

**In This Role, Your Responsibilities Will Be**:

- Support Customer Support team by responding to customer inquiries, resolving issues in a timely manner, and maintaining accurate records of customer interactions.
- Acknowledge and confirm customer orders promptly.
- Investigating if there is enough information to respond to customer queries
- Ensure timely submission of project documents for customer review and approval as and when appropriate
- Generate customer support reports and activities regularly or on need basis
- Provide periodic order status reports (as required) to customer and resolve execution concerns if any
- Build sustainable relationships and trust with customer accounts through open communication
- Coordinate with customer and internal teams to plan and arrange inspection, if applicable
- Provide accurate, valid and complete information to customer using the right methods/tools
- Support in meeting customer support team sales targets and handle day-to-day activities.
- Process customer accounts and file documents
- Following internal procedures, guidelines and policies
- Perform any other task as deemed appropriate for Customer Support function by the line manager

**Who You Are**:
You focus on creating an effective collaborative style, create a plan and outline for various audiences, stay aligned with your goals and stay productive, understand the importance and interdependence of internal customer relationships.

**For This Role, You Will Need**:

- Computer skills - MS Office suite and Adobe
- Knowledge about basic commercial data included in customer PO will be an advantage
- Basic skillset to understand the products sold by the company
- Excellent interpersonal and communication skills.
- Self-motivated and proactive with a supportive attitude.

**Preferred Qualifications that Set You Apart**:

- Diploma or Degree in any discipline with a minimum of 2 years of working experience in related a field
- Prior Emerson experience
- Knowledge of Fisher products
- Proficient English and Hindi
- Working knowledge on ERP system such as SAP or Oracle

**Our Offer to You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

**Our Commitment to Diversity, Equity & Inclusion**:
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.