Customer Support Executive

6 days ago

Noida Uttar Pradesh, India Ebix Payment Services Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location**: Noida

**Salary**: ₹15,000 - ₹50,000 CTC

**Key Responsibilities**:

- Provide accurate information about products and services to customers
- Resolve customer complaints and issues, ensuring customer satisfaction
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to address customer needs and improve service quality
- Identify and report recurring issues to management for further action
- Assist in the development of customer support processes and documentation

**Qualifications**:

- Bachelor’s degree in any field (preferred)
- Proven experience in customer support or a related field
- Strong verbal and written communication skills
- Proficiency in using customer support software and tools
- Ability to handle difficult situations with empathy and professionalism
- Excellent problem-solving skills and attention to detail

**Preferred Skills**:

- Familiarity with CRM systems (e.g., Zendesk, Salesforce)
- Ability to work in a fast-paced environment and manage multiple tasks
- Experience in a specific industry (e.g., e-commerce, technology) is a plus
- Multilingual skills are an advantage

**Benefits**:

- Competitive salary package
- Opportunities for career advancement and professional development
- Flexible working hours and remote work options
- Health insurance and other employee benefits

Contact Person : - HR Mitali

Number:

- 8318747693 Whats App / Call

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹50,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8318747693

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