Field Service Officer(Aftermarket)

2 days ago

Indore Madhya Pradesh, India O3hire Full time

**O3Hire **is hiring for Field Service Officer with one of leading **OEM **in **commercial vehicles.**

**Position**: Field Service Officer

**Location** : Indore

**CTC**: Decent hike on current package

**Job Description:

- **
- Execute Live Trials targeting accurate data, vehicle performance, customer experience and reporting.
- Resolving customer complaints (vehicle performance, value delivery, customer disputes, technical issues)
- Support the Sales team, Interviewing customers, fleet managers and drivers to collect data.
- Train stake holders like fleet managers, drivers to ensure best utilization of the vehicle features.
- Work with the customer and stake holders to establish good relation.
- Train the customer and users in telematics.
- Monitoring of performance with all customers to ensure sustainability of signed off profitability.
- Monthly reporting of customer wise profitability.
- In-depth study and understanding of various usage segments.
- Develop the dealer manpower competency to Conduct professional demos, create business proposals, Track and monitor vehicle performance.
- Help the customer derive benefit from various truck features & drive Telematics.
- Report customer wise profitability.

Qualifications:

- Diploma/B.Tech/B.E.
- 2 - 3 years exp in field service, Aftersales, Technical support from Commercial Vehicles, Heavy Engineering, Construction equipment, truck radials, Tractors or Farm equipment & Electric vehicles.
- After
- sales experience followed by a sales stint will be an added advantage.
- Strong product knowledge, Communication & analytical skills.
- Working knowledge of SAP, Excel & PowerPoint.
- Must be open to travel PAN India.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹36,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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